At SleepCrest, we want you to feel completely confident ordering the Vespera Pillow. Here's exactly how our shipping, returns, and warranty work.
Shipping
- Free shipping on every order. No minimums, no surprise fees at checkout.
- Delivery: orders are typically delivered within 7–10 business days after your order is placed, with tracking emailed to you once it ships.
- Peak periods: during holiday seasons and high-demand sales events, please allow additional time for delivery.
90-Day Satisfaction Guarantee
Your neck is personal, so we give you three full months to decide.
- Try the Vespera Pillow for 90 days. If you don't love it, send it back for a full refund — even if you've used it.
- Returns are free. We cover the cost of return shipping.
- Refunds are issued to your original payment method once your return arrives back with us.
What's not covered by returns
Our guarantee covers changing your mind and manufacturing issues — it does not cover damage caused by misuse, accidents, or other self-inflicted damage to the device. Products returned with this kind of damage are not eligible for a refund.
2-Year Warranty
- Every Vespera Pillow is backed by a 2-year warranty against manufacturing defects.
- If your device stops working as it should due to a defect within 2 years, we'll repair or replace it at no cost to you.
- The warranty does not cover damage from misuse, accidents, or unauthorized modification.
How to start a return or warranty claim
Email us at support@sleepcrest.shop with your order number and a short note about the issue, and we'll take it from there.